Proper communication skills and business etiquette will take you far. Our Business Soft Skills Foundations course covers those important topics as well as time management. Learn how to understand communication barriers, make a great first impression, and how to best structure your day for success. The fundamentals of Accounting from financial statements to identifying and controlling costs will also be covered.



Identifying Nouns, Pronouns, and Verbs
Identifying Adjectives and Adverbs
Identifying Prepositions, Conjunctions, and Interjections
Identifying Rules
Identifying Correct Punctuation
Identifying Sentence Fragments, Run-ons, and Comma Splices
Improving Word Choices
Building Effective Sentences
Editing Effectively
Avoiding Hypercorrections


Getting Started
Working with Words
Constructing Sentences
Creating Paragraphs
Writing Meeting Agendas
Writing E-mails
Writing Business Letters
Writing Proposals
Writing Reports
Other Types of Documents
Proofreading and Finishing
Wrapping Up


E-mail basics
E-mail policies
E-mail features and security
E-mail messages
E-mail effectiveness
Netiquette guidelines
Composing online correspondence


Getting Started
The Big Picture
Understanding Communication Barriers
Paraverbal Communication Skills
Non-Verbal Communication
Speaking Like a STAR
Listening Skills
Asking Good Questions
Appreciative Inquiry
Mastering the Art of Conversation
Advanced Communication Skills
Wrapping Up


Getting Started
Verbal Communication Skills
Non-Verbal Communication Skills
Making Small Talk and Moving Beyond
Moving the Conversation Along
Remembering Names
Influencing Skills
Bringing People to Your Side
Sharing Your Opinion
Negotiation Basics
Making An Impact
Wrapping Up


Getting Started
Understanding Etiquette
Networking for Success
The Meet and Greet
The Dining in Style
Eating Out
Business Email Etiquette
Phone Etiquette
The Written Letter
Dressing for Success
International Etiquette
Wrapping Up


Getting Started
Setting SMART Goals
Prioritizing Your Time
Planning Wisely
Tackling Procrastination
Crisis Management
Organizing Your Workspace
Delegating Made Easy
Setting a Ritual
Meeting Management
Alternatives to Meetings
Wrapping Up


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